Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. The Pro subscription is billed monthly, renews automatically until cancelled and includes 500 credits per billing period.
You may request a refund within 14 days of any Pro payment, including your first payment and every renewal. Refunds are processed by Paddle in accordance with the Paddle Buyer Terms.
Email privacy@kadar.studio within 14 days of the payment, with the email address of your Kadar account and, if you have it, the Paddle order number from your receipt.
You can also contact Paddle directly through the link in your receipt email or at paddle.net.
Paddle returns the refunded amount to your original payment method.
After a refund, your Pro subscription is cancelled, your account returns to the Free plan and the remaining Pro credits for that billing period are removed. Credits have no cash value.
You can cancel at any time from the billing portal (Manage billing on your account page). Cancellation takes effect at the end of the current billing period: you are not charged again, and you keep Pro access until then.
Cancelling does not by itself refund a payment. To get a refund for the current period, request one within 14 days of the payment as described above.
If you are a consumer, this policy does not affect your rights under mandatory consumer law in your country of residence.
Questions about refunds: email privacy@kadar.studio. Payments and refunds are also covered by our Terms of service.